RETURN & REFUND POLICY

WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.

• If a product is returned then a thorough inspection will be carried out by the sales and technical department, if there are clear signs of the goods being tampered, warranty will be void.

• Products such as our inverters will be refunded or replaced provided that the product was not removed from the box.

• The warranty seals for specific products will be checked, if a warranty seal has been removed then all policies will be void.

• No OBF policy will be tolerated if a product has been open and used or installed. Management will look at special situations for replacements.

• Upon return serial numbers of the box and inverter must match with our specific product numbers in order to deduce where the product has been sold.

• If the item is requested for an exchange then if deemed fit we will provide the options.

• Upon accepted return, Express Solar Energy will pass a credit or refund.

• Upon return the consumer is liable to use his/her own courier service if courier is requested from us then a shipping fee will be issued.

• Damaged goods should be notified to Express Solar Energy once the customer receives his/her goods, if we are not notified within 7 working days after the purchase then the goods will fall under warranty.

STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.
WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.